Customer engagement
Answers every inquiry in minutes, day or night, asks the right follow-up questions and keeps each customer updated until the job is booked.
The agentic platform for service businesses
Ottobook's AI agents take over most of your routine customer work — answering emails, scheduling appointments, sending contracts and collecting payments — following the exact workflow you define. Built for small, medium and large service businesses. You approve what matters and step in whenever you like.
Email and Google Calendar today · calls and texts coming soon · starts in review mode
Agentic, end to end
Service teams lose hours every week to back-and-forth. Ottobook's agents turn every “are you free?” into a scheduled appointment, a signed contract and a collected payment — in your business's voice, by your rules.
What the agents automate
Ottobook is an agentic platform: AI agents work through each booking from first message to confirmed appointment, and only bring you the decisions that need a person.
Answers every inquiry in minutes, day or night, asks the right follow-up questions and keeps each customer updated until the job is booked.
Matches the request to a service you offer, checks your real calendar, working hours and travel time, and holds the time the customer picks.
Sends your own agreement with the customer's details filled in and tracks the signature. No more chasing paperwork.
Requests the deposit or full payment through your Stripe account and confirms the booking only once the money is verified.
Every channel
Email works today, and calls and texts are next. Every channel lands in one inbox and runs through the same workflow, so every customer gets the same fast, accurate answer.
Available now
Forward Gmail or any inbox. The agent replies in your business's name.
Phone calls
Coming next
Use a new Ottobook number or forward your existing one. The agent answers, books, and transfers to you when needed.
Text messages
Coming next
Two-way texts from your business number, with secure links to sign and pay.
Coming later
Respond to inquiries from your company page.
Coming later
Turn Messenger questions into booked appointments.
Coming later
Answer DMs and book straight from your profile.
TikTok
Coming later
Capture interest from your videos and messages.
Who it's for
If customers book appointments, sign agreements and pay for your services, Ottobook fits — from a one-person studio to a busy multi-team operation.
Solo pros and small shops get a front desk that never sleeps — without hiring one.
Every inquiry gets the same fast, consistent answer while your team focuses on the work.
High inquiry volume, defined workflows and approval steps, with a full audit trail of every action.
Try it
Paste the kind of message you get at midnight. The agent reads back what's uncertain, asks only for what's missing, and finds open times on the calendar. This demo uses a sample beauty studio — your own services and workflow work the same way.
Pick an example or write your own, then press Run it.
Runs Ottobook's real assistant rules on a sample studio. Nothing is saved or sent.
How it works
Step 1
A customer reaches out
By email, in their own words — “can you fit me in Tuesday morning?” Calls and texts are coming soon.
Step 2
The agent handles it
It confirms the service, date and time, asks only what's missing, and offers open times from your calendar.
Step 3
The time is held
A hold goes on your calendar with a clear deadline. Never called “booked” until it is.
Step 4
Contract & payment
Your own agreement and a Stripe deposit or full payment — in the order your workflow sets.
Step 5
Confirmed
Only after signatures and payment are verified and the calendar is finalized.
Your week
Every morning Ottobook tells you what the agents handled overnight, who's booked today, which holds are about to expire, and the one or two things that actually need you.
Sample week for a small service business. Illustrative numbers.
Ottobook · Morning briefing · 7:00 AM
Good morning, Maya. Since yesterday: 3 new inquiries, 2 bookings confirmed, $200.00 in verified deposits.
Today: Ava Chen at 9:00 AM, 145 Bedford Ave. One hold expires at 6 PM, waiting on a signature.
One thing needs you: Priya's group booking of 6 is waiting for a quote.
Assistant suggests
Build Priya's quote
6 × Standard session at $200.00 = $1,200.00 · $600.00 to secure the date.
Client · 11:52 PM
Any openings Saturday morning? Need to be done by 11.
Ottobook · 11:52 PM
Just to confirm: Saturday, Nov 7, finished by 11:00 AM? What address should we come to?
Ottobook · 9:14 AM
9:00–10:30 AM is held for you until Friday at 6 PM. Your agreement is ready to sign.
Client · 9:20 AM
Signed.
Ottobook · 9:20 AM
Thank you. A $100.00 deposit secures it; the rest is due on the day.
Needs you · 8:05 AM
Lena's deposit arrived after her hold ended.
Draft · 8:05 AM
Hi Lena, your $100.00 came through just after the hold ended. I'm checking the time is still open and will get back to you today.
Without Ottobook
With Ottobook
In review mode it sends nothing without your OK. It never prices group or custom requests, never refunds on its own, and never calls a time booked until it's signed and paid.
You stay in control
Ottobook separates conversation from commitments. The agents can only propose — your workflow decides what happens next, and the app verifies every signature, payment and calendar change before anything is confirmed.
Your workflow
Prefer deposits before signatures? Flip one switch — Ottobook validates the order before you publish.
Integrations
Leads from every source land in one inbox and follow the same workflow, so a request from a marketplace is answered, scheduled, signed and paid just like an email.
Available now
Coming next
After that: lead marketplaces
Coming soon
Answer Yelp quote requests and messages in minutes, while the customer is still comparing businesses.
Coming soon
Respond to Thumbtack leads straight away and turn them into scheduled, paid jobs.
On the roadmap
Google Business Profile
Bookings from your Google listing
Angi
Home service leads
Nextdoor
Neighborhood recommendations
Houzz
Home design and renovation leads
Bark
Quote requests across services
Porch
Home project leads
WhatsApp Business
Chat with customers on WhatsApp
Your website
A booking widget for your own site
Social messaging (LinkedIn, Facebook, Instagram and TikTok) is also on the way; see Every channel. Gmail connects by forwarding, so Ottobook never reads your inbox. Payments go straight to your own Stripe account.
Any service business that books appointments — small, medium or large. Salons, clinics, coaches, home services, photographers, consultants and more. You add your own services, prices, agreement and workflow.
Most of the routine work: answering inquiries, collecting details, scheduling, sending contracts, requesting payment and confirming. You choose which steps need your approval, and anything unusual comes to you.
Email today, with Google Calendar for scheduling. Phone calls and text messages are next, then Yelp and Thumbtack leads, then LinkedIn, Facebook, Instagram and TikTok messaging, and more marketplaces like Google Business Profile, Angi and Nextdoor.
Yes. Messages are signed as your booking assistant, and customers can ask for a person at any point. When they do, the conversation comes straight to you.
Yes. When calls and texts arrive, you'll be able to forward calls from your existing number to Ottobook — all calls, or only the ones you miss — or use a new Ottobook number. Until then, nothing changes about your phone.
They come to you. Ottobook pauses the booking and drafts a quote from your own services and the group size in the message. You check the numbers, then it carries on at your price.
Never. You upload your own agreement and Ottobook fills in only the fields you approve, like the client's name and date. Prices come from your services, and instructions hidden in a client's message are ignored.
Only payments verified by Stripe count. A screenshot or an “I paid” message changes nothing, and a time isn't confirmed until the agreement is signed and the deposit is verified.
You do, in your Stripe account. Ottobook never refunds automatically. If money arrives late or something changes, it shows you exactly what happened and records the decision you make.
Connect your calendar and email, add your services and agreement, and define your workflow. Ottobook's agents handle the rest — carefully.
Get started